TERMS OF SERVICE
Last updated: 20 November 2025
Welcome, and thank you for your interest in HiHo Culture Works Inc. ("HiHo," "we," or "us"), makers of the HiHo Pulse and Check-in platforms. These Terms of Service ("Terms") govern your access to and use of HiHo's software, platform, APIs, documentation, and related tools, including the website www.hihoworks.com, and all related software made available by HiHo to measure employee engagement and build corporate culture (collectively, the "Service"). By using the Service, you agree to these Terms.
Please also read our Privacy Policy, which explains how we collect, use, disclose, and process personal data.
If you are entering into these Terms on behalf of an entity, you represent that you have the legal authority to bind that entity.
1. Access and Use
1.1 Provision of Access
HiHo provides an employee engagement and corporate culture platform. The Service offers a suite of tools driven by proprietary machine learning models to help organizations measure employee sentiment, analyze communication patterns, and build stronger workplace cultures. You may access and use the Service as long as you comply with these Terms.
1.2 Content
You authorize HiHo to analyze emails, calendars, messages, and other organizational data ("Content") using our proprietary machine learning models to detect and quantify the tone, sentiment, and toxicity of workplace communications.
Automated Processing Only: Content is processed exclusively through automated machine learning models. HiHo personnel do not read, access, or view any Content at any time. HiHo personnel only have access to anonymized, aggregated analytical Results. All Content is permanently deleted immediately after automated processing, and no copies are retained.
1.3 Inputs
Inputs to the Service ("Inputs") include any information provided by a user to HiHo through any of HiHo's applications. Inputs are retained by HiHo and are critical to the delivery of the Service.
1.4 Results
Results consist of the data from the analysis of the Content and Inputs provided by end users. All Results are anonymized. By submitting Content and Inputs to the Service, you represent and warrant that you have all rights, licenses, and permissions that are necessary for us to process the Inputs and Content under these Terms and to provide the Service to you.
1.5 Model Training
By agreeing to use the Service, you give HiHo the right to use anonymized Results to train and improve our proprietary machine learning models.
1.6 Outputs
Outputs consist of the insights, reports, and information provided to you via your HiHo Dashboard.
1.7 Limitations for Outputs
You acknowledge that Outputs are generated automatically by machine learning technology and are based solely on the Content and Inputs provided by you. Further, you acknowledge that there are numerous limitations that apply with respect to Outputs provided by AI models, including that:
(i) Outputs may contain errors or misleading information
(ii) AI models are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content
(iii) AI models can struggle with understanding the nuances of language, including slang, idioms, and cultural references
(iv) AI models can struggle with complex tasks that require reasoning, judgment, and decision-making
(v) Data used to train AI models may be of poor quality or biased
You agree that you are responsible for evaluating, and bearing all risks associated with, the use of any Output, including any reliance on the accuracy, completeness, or usefulness of Outputs.
1.8 Use Restrictions
Except and solely to the extent such a restriction is impermissible under applicable law, you may not:
(i) Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code, object code, or underlying structure of the Service
(ii) Reproduce, modify, translate, or create derivative works of the Service
(iii) Rent, lease, lend, or sell the Service
(iv) Remove any proprietary notices from the Service
(v) Use the Service to develop or train a model that is competitive with the Service, or engage in model extraction or theft attacks
(vi) Probe, scan, or attempt to penetrate the Service
(vii) Provide to any third party the results of any benchmark tests of the Service, unless you include all necessary information for others to replicate the tests
(viii) Harvest, scrape, or extract data from the Service
(ix) Use the Service in any manner that infringes, misappropriates, or otherwise violates any third party's intellectual or other rights, or that violates any applicable laws or regulations
(x) Send or otherwise provide to HiHo data or information that is subject to specific protections under applicable laws beyond any requirements that apply to "personal information" or "personal data" generally, such as information that is regulated by health privacy laws (including PHIPA in Ontario or similar provincial health information acts), payment card industry standards, financial services regulations, and other Canadian federal, provincial, US federal, state, or foreign laws applying specific security standards
(xi) Knowingly permit any third party to do any of the foregoing
You will promptly notify HiHo of any unauthorized use that comes to your attention and provide reasonable cooperation to prevent and terminate such use to the extent it is within your control.
1.9 Beta Services and Client Advisory Panel
From time to time, HiHo may make beta services or invite you to participate in our Client Advisory Panel. Such services shall be clearly designated as beta, pilot, client advisory, limited release, non-production, early access, evaluation, or a similar description. You may choose to use or participate in such offerings in your sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not fully supported, and may be subject to additional terms that may be presented to you. Beta Services and Client Advisory Panel features are provided on an "as-is" and "as available" basis without any warranty, support, maintenance, or storage of any kind. HiHo may discontinue Beta Services or Client Advisory Panel participation at any time in its sole discretion and may never make them generally available. HiHo shall have no liability whatsoever arising out of or in connection with Beta Services or Client Advisory Panel participation – use at your own risk.
2. Eligibility
You must be at least the age of majority in your jurisdiction (e.g., 18 years old in Canada or the United States) or 18 years old, whichever is higher, to use the Service. By agreeing to these Terms, you represent and warrant to us that:
(a) You are at least 18 years old or the age of majority in your jurisdiction, whichever is higher
(b) You have not previously been suspended or removed from the Service
(c) Your registration and use of the Service is in compliance with all applicable laws in your region
3. Account Registration and Access
To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with information about yourself, such as your name, company name, email address, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times.
When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, you must immediately notify us at chanelle@hihoworks.com.
4. Payment Terms
4.1 Paid Services
Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Unless otherwise specifically provided for in these Terms, all fees are in Canadian Dollars and are non-refundable, except (a) as required by law, or (b) where HiHo terminates your Subscription Service as described in Section 9. The pricing and payment terms in this Section 4 are subject to any pricing and payment terms set forth in an Order Form or invoice.
4.2 Pricing
HiHo reserves the right to determine pricing for the Service. HiHo will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. HiHo may change the fees for any feature of the Service, including additional fees or charges, if HiHo gives you advance notice of changes before they apply through the Service user interface, a pop-up notice, email, or through other reasonable means. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.
You will be responsible for all taxes associated with the Service, other than taxes based on HiHo's net income. HiHo, at its sole discretion, may make promotional offers with different features and different pricing to any of HiHo's customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
4.3 Invoice-Based Billing
HiHo currently processes payments through monthly invoicing. Payment terms will be specified on each invoice. You agree to pay all invoiced amounts by the due date specified. Late payments may be subject to interest charges as permitted by applicable law.
4.4 Subscription Service
The Service may include certain subscription-based plans with automatically recurring charges for periodic invoices ("Subscription Service"). The "Subscription Billing Date" is the date when you purchase your first subscription to the Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the "Initial Subscription Period"), and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a "Subscription Period") unless you cancel the Subscription Service or we terminate it.
Information on the recurring fee charged by HiHo for access to the Subscription Service during each Subscription Period ("Subscription Fee") is available on our Pricing Page or otherwise described in the Service. You will be invoiced automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period.
You must cancel your Subscription Service at least 30 days before it renews in order to avoid billing of the next periodic Subscription Fee to your account. You may cancel the Subscription Service by contacting us at chanelle@hihoworks.com. Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period.
4.5 Add-On and Usage-Based Features
You may purchase additional products, services, or features that are not individually essential for the functioning of the Service, but that HiHo makes available to its users for enhanced capabilities on a supplemental basis ("Add-Ons"). Add-Ons are deemed part of the Service and governed by these Terms. Fees for Add-Ons will be described in the Service or in your invoice.
4.6 Delinquent Accounts
HiHo may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.
5. Ownership and Licenses
5.1 Service
HiHo owns the Service, including all improvements, enhancements, modifications, and all intellectual property rights. There are no implied licenses in these Terms and HiHo reserves all rights to the Service not granted in these Terms.
5.2 Feedback
We appreciate the thoughts and comments from our users. If you choose to provide input and suggestions regarding existing functionalities, problems with, or proposed modifications or improvements to the Service ("Feedback"), then you grant HiHo the right to exploit the Feedback without restriction or compensation to you.
5.3 Content
You retain all ownership rights in your Content. You do not acquire any ownership rights in the Service or Outputs.
5.4 Outputs
HiHo owns all Outputs, including all analytical reports, insights, dashboards, visualizations, and data generated by the Service. Subject to your compliance with these Terms, HiHo grants you a limited, non-exclusive, non-transferable license to access and use Outputs solely for your internal business purposes during your subscription period.
5.5 Usage Data
HiHo may:
(i) Collect, analyze, and otherwise process Usage Data internally for its business purposes, including for security and analytics, to enhance the Service, and for other development and corrective purposes
(ii) Disclose Usage Data to third parties only in an aggregated and/or de-identified form and in a manner that does not identify you
"Usage Data" means technical logs, data, and learnings about your use of and interactions with the Service, but excludes Content.
6. Third-Party Services
The Service may include or incorporate optional third-party services, including without limitation extensions and plug-ins that you may install yourself ("Third-Party Services"). HiHo will clearly indicate such content or features as Third-Party Services via prominent notices or descriptions in the Service. If you elect, in your sole discretion, to access or use a Third-Party Service, your access and use of the Third-Party Service is subject to the terms provided by that Third-Party Service, and you remain responsible for complying with those terms. HiHo does not make any representations or warranties with respect to Third-Party Services.
7. Communications
We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by using any unsubscribe or similar functionality or instructions in the promotional email.
8. Modification of Terms
We may, from time to time, change these Terms. Please check these Terms periodically for changes. If we make any material modifications, we will notify you by updating the date at the top of these Terms and by maintaining a current version of these Terms on this page. All modifications will be effective when they are posted, and your continued accessing or use of the Service will serve as confirmation of your acceptance of those modifications. If you do not agree to the modified Terms, then you must discontinue your use of the Service.
9. Termination
You may stop accessing the Service at any time. We reserve the right to modify, suspend, or discontinue the Service or your access to the Service, in whole or in part, at any time without notice to you. Although we will strive to provide you with reasonable advance notice if we stop offering the Service, there may be urgent situations, such as preventing abuse or addressing security issues or responding to legal requirements, where providing advance notice is not feasible.
We will not be liable for any change to or any suspension or discontinuation of the Service or your access to them. If you have a Subscription Service, we may terminate the Subscription Service at any time for any reason. If we exercise this right, we will refund you on a pro rata basis the fees you paid for the remaining portion of your Subscription Service after termination, provided that if we terminate your access to the Service due to a violation of these Terms, you will not be entitled to any refund.
We also may terminate your account if it has been inactive for over a year and you do not have a paid account. If we do, we will provide you with advance notice. Upon termination of these Terms, a Subscription Service, or your access to the Service, we may at our option delete any Content or other data associated with your account.
Sections 1.5, 4 (with respect to fees outstanding as of such expiration or termination), 5, and 13-17 will survive any expiration or termination of these Terms or a Subscription Service.
If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting chanelle@hihoworks.com.
10. Modification of the Service
HiHo may modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. HiHo will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service.
11. Copyright Complaints
If you believe that your intellectual property rights have been infringed, please send notice to chanelle@hihoworks.com. We may delete or disable content that we believe violates these Terms or is alleged to be infringing and will terminate accounts of repeat infringers where appropriate.
Written claims concerning copyright infringement must include the following information:
A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest
A description of the copyrighted work that you claim has been infringed upon
A description of where the allegedly infringing material is located in the Service so we can find it
Your address, telephone number, and email address
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf
12. Privacy
Please read the HiHo Privacy Policy ("Privacy Policy") carefully for information relating to our collection, use, storage, and disclosure of your personal data. The Privacy Policy is available at www.hihoworks.com/privacy.
13. Indemnity
To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify HiHo, its affiliates, and each of their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the "HiHo Entities") from and against any and all liabilities, claims, damages, expenses (including reasonable attorneys' fees), and other losses arising out of or relating to:
(1) Your unauthorized use of, or misuse of, the Service
(2) Your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation
(3) Any claim that your Inputs violate any third-party intellectual property, publicity, confidentiality, privacy, or other rights
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
14. Disclaimer of Warranties
THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. HIHO DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND OUTPUTS, INCLUDING:
(a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND
(b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
HIHO DOES NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND HIHO DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. YOU AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON ANY OUTPUT AS A SOURCE OF TRUTH.
The laws of some jurisdictions do not allow the disclaimer of implied warranties, so some or all of these disclaimers may not apply to you.
15. Limitation of Liability
15.1 No Indirect Damages
To the fullest extent permitted by law, in no event will the HiHo Entities be liable for any indirect, incidental, special, consequential, or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to these Terms, the Service, or Content, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not any HiHo Entity has been informed of the possibility of damage.
15.2 Liability Cap
To the fullest extent permitted by law, the aggregate liability of the HiHo Entities to you for all claims, damages, and losses arising out of or relating to these Terms, the Service, and Content, whether in contract, tort, or otherwise, is limited to the greater of:
(a) The amount you have paid to HiHo for access to and use of the Service in the six (6) months prior to the event or circumstance giving rise to the claim; or, if greater,
(b) $100 CAD.
The foregoing limitations are essential to these Terms, and we would not offer the Service to you under these Terms without these limitations. The limitations in this section will apply even if any limited remedy fails of its essential purpose.
16. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
16.1 Agreement to Arbitrate
This Dispute Resolution by Binding Arbitration section is referred to in these Terms as the "Arbitration Agreement." You agree that any and all disputes or claims that have arisen or may arise between you and HiHo, whether arising out of or relating to these Terms (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify.
Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, provincial, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and HiHo are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury.
You may opt out of arbitration within 30 days of account creation or of any updates to these arbitration terms within 30 days after the update has taken effect, by sending an email to chanelle@hihoworks.com from the email address used to create your account, and providing your first and last name and a clear statement of intent that you intend to exercise your right to opt out of mandatory arbitration.
16.2 Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND HIHO AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND HIHO AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.
ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
16.3 Pre-Arbitration Dispute Resolution
HiHo is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer's satisfaction by emailing chanelle@hihoworks.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice") to:
HiHo Culture Works Inc.
517 10 Ave SW #900
Calgary, AB T2R 0A8
Canada
with an electronic copy additionally sent to chanelle@hihoworks.com.
The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If HiHo and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or HiHo may commence an arbitration proceeding.
During the arbitration, the amount of any settlement offer made by HiHo or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or HiHo is entitled.
16.4 Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with applicable arbitration rules in your jurisdiction. For disputes arising in Canada, arbitration shall be conducted in accordance with the rules of the ADR Institute of Canada. For disputes arising in the United States, arbitration shall be conducted in accordance with the American Arbitration Association's ("AAA") rules and procedures, including the AAA's Consumer Arbitration Rules (collectively, the "AAA Rules"), as modified by this Arbitration Agreement.
The arbitrator must follow the provisions of these Terms as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms and applicable law.
Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Unless HiHo and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances.
If your claim is for $10,000 CAD or less, HiHo agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing. If your claim exceeds $10,000 CAD, the right to a hearing will be determined by the applicable arbitration rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
16.5 Costs of Arbitration
Payment of all filing, administration, and arbitrator fees (collectively, the "Arbitration Fees") will be governed by the applicable arbitration rules. To the extent any Arbitration Fees are not specifically allocated to either HiHo or you under the applicable rules, HiHo and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of any Arbitration Fees, HiHo will pay your portion of such fees.
In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, HiHo will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys' fees will be governed by the applicable arbitration rules.
16.6 Confidentiality
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
16.7 Severability
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection above titled "Prohibition of Class and Representative Actions and Non-Individualized Relief") is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified.
If a court or the arbitrator decides that any of the provisions of the subsection above titled "Prohibition of Class and Representative Actions and Non-Individualized Relief" are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of these Terms will continue to apply.
16.8 Future Changes to Arbitration Agreement
Notwithstanding any provision in these Terms to the contrary, HiHo agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Service, you may reject any such change by sending HiHo written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
17. Miscellaneous
17.1 General
These Terms, including the Privacy Policy, and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and HiHo regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms, including with respect to your Content, at any time without notice or consent.
The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
17.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Except as provided in the Dispute Resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the courts located in Calgary, Alberta.
Notwithstanding the foregoing choice of law, you may have additional rights under mandatory consumer protection laws in your jurisdiction that cannot be waived by agreement, and nothing in these Terms limits such mandatory rights.
17.3 Consent to Electronic Communications
By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
17.4 Contact Information
You may contact us by sending correspondence to:
HiHo Culture Works Inc.
517 10 Ave SW #900
Calgary, AB T2R 0A8
Canada
Or by emailing us at: chanelle@hihoworks.com
17.5 No Support
We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.